Before you contact support
Product or account help
Describe the screen, action, and result without customer or conversation content. Do not include a password, session token, Meta access token, WhatsApp message or media, contact data, phone number, Meta identifier, or inbox screenshot.
Service availability
Check the live public API result on the service status page before reporting an outage.
Privacy and deletion
Use the verified deletion form so the request receives a confirmation code and private status path.
Security concern
Follow the reporting guidance on the security page. Do not test a suspected issue against another workspace.
Live chat
Third-party support service: opening this page loads an embedded chat from Tawk.to. Your browser connects to Tawk.to and its service may use cookies or local storage and receive chat, device, and network information needed to provide support. Do not send WhatsApp messages or media, contact data, phone numbers, Meta identifiers, inbox screenshots, credentials, or access tokens through this chat. Read the cookie notice and privacy policy.
If the chat does not load, blocks keyboard access, or is unavailable in your browser, use the email option immediately below.
Email support
Chat unavailable or unsuitable?
Send a concise description from an email address where Wazzl can reply.
Support email is handled through Google/Gmail. Email delivery and storage are therefore also subject to Google’s processing. Do not send WhatsApp messages or media, contact data, phone numbers, Meta identifiers, inbox screenshots, credentials, or message exports by email. If investigation needs restricted customer content, Wazzl will provide a separate AWS-hosted transfer path.
What to expect
Wazzl reviews support requests using the information available and the urgency of the issue. This page does not promise a fixed response or resolution time. For a suspected active account compromise, state that clearly in the first line and change the affected password immediately if you safely can.